{"id":953,"date":"2024-06-24T13:54:57","date_gmt":"2024-06-24T13:54:57","guid":{"rendered":"https:\/\/ghgformations.com\/formulaire-de-reclamation\/"},"modified":"2025-05-27T10:57:44","modified_gmt":"2025-05-27T10:57:44","slug":"formulaire-de-reclamation","status":"publish","type":"page","link":"https:\/\/ghgformations.com\/fr\/formulaire-de-reclamation\/","title":{"rendered":"Formulaire de r\u00e9clamation"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","tve_updated_post":"<div class=\"thrv_wrapper thrv-page-section tve-height-update tcb-window-width\" style=\"\" data-css=\"tve-u-191c0a513d3\"> <div class=\"tve-page-section-out\"><\/div> <div class=\"tve-page-section-in tve_empty_dropzone\" data-css=\"tve-u-1971162bccc\" style=\"\"><div class=\"thrv_wrapper thrv_lead_generation tve-lead-generation-template tcb-local-vars-root tve-color-set tcb-file-style-applied\" data-connection=\"api\" id=\"lg-lye6o4pj\" data-templateconfig=\"{&quot;checkbox&quot;:{&quot;option&quot;:{&quot;data-value&quot;:&quot;style-6&quot;,&quot;color&quot;:&quot;var(--tcb-local-color-4d9a4)&quot;},&quot;data-columns&quot;:&quot;2&quot;},&quot;radio&quot;:{&quot;option&quot;:{&quot;data-value&quot;:&quot;style-1&quot;},&quot;data-columns&quot;:&quot;2&quot;},&quot;select&quot;:{&quot;_class&quot;:&quot;da-slide&quot;,&quot;data-show-placeholder&quot;:&quot;1&quot;,&quot;data-style&quot;:&quot;style-3&quot;,&quot;data-icon&quot;:&quot;style_1&quot;}}\" data-css=\"tve-u-1971162bccd\" tcb-template-name=\"Opt-in Form 02\" tcb-template-id=\"61279\" data-keep-css_id=\"1\" style=\"\" data-element-name=\"Form\" data-form-settings=\"__TCB_FORM__{&quot;v&quot;:1,&quot;apis&quot;:{&quot;email&quot;:[{&quot;list&quot;:&quot;own_site&quot;,&quot;to&quot;:&quot;zinebelmejjad@ghgformations.com&quot;,&quot;from_name&quot;:&quot;GhG Formation&quot;,&quot;from_email&quot;:&quot;zinebelmejjad@ghgformations.com&quot;,&quot;reply_to&quot;:&quot;&quot;,&quot;cc&quot;:&quot;&quot;,&quot;bcc&quot;:&quot;&quot;,&quot;email_subject&quot;:&quot;Someone filled out your Complaint form&quot;,&quot;email_message&quot;:&quot;Someone filled out your Complaint form with the following details: <br \/><br \/> [all_form_fields]&quot;,&quot;email_confirmation_subject&quot;:&quot;Your submission was received&quot;,&quot;email_confirmation_message&quot;:&quot;Hello, <br \/><br \/>Thanks for contacting us. We'll get back to you as soon as possible with the information you need . <br \/><br \/>Best regards, <br \/>[wp_site_title]&quot;,&quot;send_confirmation_email&quot;:false,&quot;show_errors&quot;:false}]},&quot;extra&quot;:{},&quot;captcha&quot;:0,&quot;custom_tags&quot;:{},&quot;inputs&quot;:{&quot;name&quot;:{&quot;id&quot;:&quot;name&quot;,&quot;label&quot;:&quot;Name&quot;,&quot;type&quot;:&quot;name&quot;},&quot;email&quot;:{&quot;id&quot;:&quot;email&quot;,&quot;label&quot;:&quot;Email&quot;,&quot;type&quot;:&quot;email&quot;},&quot;mapping_textarea_325&quot;:{&quot;id&quot;:&quot;mapping_textarea_325&quot;,&quot;label&quot;:&quot;what has happened&quot;,&quot;type&quot;:&quot;mapping_textarea&quot;},&quot;mapping_textarea_938&quot;:{&quot;id&quot;:&quot;mapping_textarea_938&quot;,&quot;label&quot;:&quot;How can we make things right&quot;,&quot;type&quot;:&quot;mapping_textarea&quot;}},&quot;form_identifier&quot;:&quot;complaint-form-form-3cfbhm&quot;,&quot;form_type&quot;:&quot;lead_generation&quot;}__TCB_FORM__\" data-settings-id=\"1619\"><div class=\"thrive-colors-palette-config\" style=\"display: none !important\">__CONFIG_colors_palette__{\"active_palette\":0,\"config\":{\"colors\":{\"4d9a4\":{\"name\":\"Main Accent\",\"parent\":-1},\"77c5e\":{\"name\":\"Accent Low Opacity\",\"parent\":\"4d9a4\"}},\"gradients\":[]},\"palettes\":[{\"name\":\"Default\",\"value\":{\"colors\":{\"4d9a4\":{\"val\":\"var(--tcb-skin-color-0)\"},\"77c5e\":{\"val\":\"rgba(1, 1, 142, 0.5)\",\"hsl_parent_dependency\":{\"h\":240,\"l\":0.28,\"s\":0.99}}},\"gradients\":[]},\"original\":{\"colors\":{\"4d9a4\":{\"val\":\"rgb(47, 138, 229)\",\"hsl\":{\"h\":210,\"s\":0.77,\"l\":0.54,\"a\":1}},\"77c5e\":{\"val\":\"rgba(47, 138, 229, 0.5)\",\"hsl_parent_dependency\":{\"h\":210,\"s\":0.77,\"l\":0.54,\"a\":0.5}}},\"gradients\":[]}}]}__CONFIG_colors_palette__<\/div><input type=\"hidden\" class=\"tve-lg-err-msg\" value=\"{&quot;email&quot;:&quot;Email address invalid&quot;,&quot;phone&quot;:&quot;Phone number invalid&quot;,&quot;password&quot;:&quot;Password invalid&quot;,&quot;passwordmismatch&quot;:&quot;Password mismatch error&quot;,&quot;required&quot;:&quot;Required field missing&quot;}\"> <div class=\"thrv_lead_generation_container tve_clearfix\"> <form action=\"#\" method=\"post\" novalidate=\"novalidate\" _lpchecked=\"1\" autocomplete=\"new-password\"> <div class=\"tve_lead_generated_inputs_container tve_clearfix\"> <div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width: 0;\"><div class=\"tcb-flex-row v-2 tcb--cols--2\"><div class=\"tcb-flex-col\" data-css=\"tve-u-1971162bcce\" style=\"\"><div class=\"tcb-col\"><div class=\"thrv_text_element\" data-label-for=\"tve-lg-1732e121cb3\" data-selector=\"#lg-lye6o4pj .thrv_text_element[data-label-for]:not(.tcb-excluded-from-group-item)\" data-css=\"tve-u-1971162bccf\" style=\"\"><div class=\"tcb-plain-text\">Nom*<\/div><\/div><div class=\"tve_lg_input_container tve_lg_input tve_lg_regular_input tcb-plain-text tcb-no-clone tcb-icon-display\" data-selector=\"#lg-lye6o4pj .tve_lg_regular_input:not(.tcb-excluded-from-group-item)\" data-css=\"tve-u-1971162bcd1\" data-label=\"tve-lg-1732e121cb3\" style=\"\" data-tcb_hover_state_parent=\"\"> <input class=\"tcb-plain-text\" type=\"text\" data-field=\"name\" name=\"name\" placeholder=\"\" data-placeholder=\"\" style=\"\" data-required=\"1\" data-validation=\"\" data-name=\"Name\"> <\/div><\/div><\/div><div class=\"tcb-flex-col\"><div class=\"tcb-col\"><div class=\"thrv_text_element\" data-label-for=\"tve-lg-1732e147fef\" data-selector=\"#lg-lye6o4pj .thrv_text_element[data-label-for]:not(.tcb-excluded-from-group-item)\" data-css=\"tve-u-1971162bccf\" style=\"\"><div class=\"tcb-plain-text\">E-mail*<\/div><\/div><div class=\"tve_lg_input_container tve_lg_input tve_lg_regular_input tcb-plain-text tcb-no-clone tcb-no-delete tcb-icon-display\" data-selector=\"#lg-lye6o4pj .tve_lg_regular_input:not(.tcb-excluded-from-group-item)\" data-css=\"tve-u-1971162bcd1\" style=\"\" data-label=\"tve-lg-1732e147fef\" data-tcb_hover_state_parent=\"\"> <input class=\"tcb-plain-text\" type=\"email\" data-field=\"email\" data-required=\"1\" data-validation=\"email\" name=\"email\" placeholder=\"\" data-placeholder=\"\" style=\"\" data-name=\"Email\"> <\/div><\/div><\/div><\/div><\/div> <div class=\"thrv_text_element\" data-label-for=\"tve-lg-19096bc2681\" data-selector=\"#lg-lye6o4pj .thrv_text_element[data-label-for]:not(.tcb-excluded-from-group-item)\" data-css=\"tve-u-1971162bccf\" style=\"\"><div class=\"tcb-plain-text\">Que s'est-il pass\u00e9 ?<\/div><\/div><div class=\"tve_lg_input_container tve_lg_textarea tve_lg_regular_input tve-lg-show-counter tcb-plain-text\" data-label=\"tve-lg-19096bc2681\" data-selector=\"#lg-lye6o4pj .tve_lg_regular_input:not(.tcb-excluded-from-group-item)\" style=\"\" data-css=\"tve-u-1971162bcd1\" data-tcb_hover_state_parent=\"\"> <textarea class=\"tcb-plain-text\" rows=\"2\" data-min=\"10\" maxlength=\"400\" data-required=\"1\" name=\"mapping_textarea_325\" placeholder=\"\" data-field=\"mapping_textarea\" data-validation=\"\" data-placeholder=\"\" data-name=\"what has happened\" data-mapping=\"YTowOnt9\" style=\"\"><\/textarea> <\/div><div class=\"thrv_text_element\" data-label-for=\"tve-lg-19096bcdad7\" data-selector=\"#lg-lye6o4pj .thrv_text_element[data-label-for]:not(.tcb-excluded-from-group-item)\" data-css=\"tve-u-1971162bccf\" style=\"\"><div class=\"tcb-plain-text\">Comment pouvons-nous arranger les choses ?<\/div><\/div><div class=\"tve_lg_input_container tve_lg_textarea tve_lg_regular_input tve-lg-show-counter tcb-plain-text\" data-label=\"tve-lg-19096bcdad7\" data-selector=\"#lg-lye6o4pj .tve_lg_regular_input:not(.tcb-excluded-from-group-item)\" style=\"\" data-tcb_hover_state_parent=\"\"> <textarea class=\"tcb-plain-text\" rows=\"2\" data-min=\"0\" maxlength=\"350\" data-required=\"0\" name=\"mapping_textarea_938\" placeholder=\"\" data-field=\"mapping_textarea\" data-validation=\"\" data-placeholder=\"\" data-name=\"How can we make things right\" data-mapping=\"YTowOnt9\" style=\"\"><\/textarea> <\/div><div class=\"thrv_wrapper tve-form-button tcb-local-vars-root tve-color-set\" data-tcb_hover_state_parent=\"\" data-selector=\"#lg-lye6o4pj .tve-form-button\" data-button-style=\"btn-tpl-58383\" data-css=\"tve-u-1971162bcda\" style=\"\"><div class=\"thrive-colors-palette-config\" style=\"display: none !important\">__CONFIG_colors_palette__{\"active_palette\":0,\"config\":{\"colors\":{\"dffbe\":{\"name\":\"Main Accent\",\"parent\":-1}},\"gradients\":[]},\"palettes\":[{\"name\":\"Default Palette\",\"value\":{\"colors\":{\"dffbe\":{\"val\":\"var(--tcb-local-color-4d9a4)\"}},\"gradients\":[]},\"original\":{\"colors\":{\"dffbe\":{\"val\":\"rgb(19, 114, 211)\",\"hsl\":{\"h\":210,\"s\":0.83,\"l\":0.45}}},\"gradients\":[]}}]}__CONFIG_colors_palette__<\/div> <a href=\"#\" class=\"tcb-button-link tve-form-button-submit tcb-plain-text\" style=\"\"> <span class=\"tcb-button-texts\"><span class=\"tcb-button-text thrv-inline-text\" style=\"\" data-css=\"tve-u-1971162bcdb\">SOUMETTRE<\/span><\/span> <\/a> <input type=\"submit\" style=\"display: none !important;\"> <\/div> <\/div> <input id=\"_submit_option\" type=\"hidden\" name=\"_submit_option\" value=\"message\"> <input id=\"_sendParams\" type=\"hidden\" name=\"_sendParams\" value=\"1\"> <input id=\"__tcb_lg_msg\" type=\"hidden\" name=\"__tcb_lg_msg\" value=\"YToyOntzOjU6ImVycm9yIjtzOjY6IkVycm9yISI7czo3OiJzdWNjZXNzIjtzOjU1OiJUaGFua3MgZm9yIGNvbnRhY3RpbmcgdXMuIFdlIHdpbGwgZ2V0IGJhY2sgdG8geW91IHNvb24uIjt9\"><input 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var(--tcb-local-color-4d9a4); --tcb-local-color-dffbe: var(--tcb-local-color-4d9a4); }#lg-lye6o4pj .tve-form-button { --tve-alignment: center; float: none; --tve-border-radius: 30px; --tcb-local-color-3e1f8: rgb(47,138,229) !important; margin: 20px auto 0px !important; }:not(#tve) #lg-lye6o4pj .tve_lg_regular_input:not(.tcb-excluded-from-group-item) input, :not(#tve) #lg-lye6o4pj .tve_lg_regular_input:not(.tcb-excluded-from-group-item) textarea { border: 1px solid rgb(242, 242, 242); --tve-applied-border: 1px solid rgb(242,242,242); border-radius: 3px; overflow: hidden; padding: 10px 14px !important; background-color: rgb(255, 255, 255) !important; --tve-applied-background-color: rgb(255,255,255) !important; background-image: linear-gradient(rgb(248, 248, 248), rgb(248, 248, 248)) !important; background-size: auto !important; background-position: 50% 50% !important; background-attachment: scroll !important; background-repeat: no-repeat !important; --background-image: 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--tve-font-size: 16px; --tve-color: rgba(0,0,0,0.6); --tve-applied---tve-color: rgba(0,0,0,0.6); --tve-font-weight: var(--g-regular-weight,normal); --tve-font-family: Arial,Helvetica,sans-serif; --tve-border-radius: 3px; }#lg-lye6o4pj .thrv_text_element[data-label-for]:not(.tcb-excluded-from-group-item) { margin-top: 20px !important; }:not(#tve) #lg-lye6o4pj .tve_lg_regular_input:not(.tcb-excluded-from-group-item):hover input, :not(#tve) #lg-lye6o4pj .tve_lg_regular_input:not(.tcb-excluded-from-group-item):hover textarea, :not(#tve) #lg-lye6o4pj .tve_lg_regular_input:not(.tcb-excluded-from-group-item):hover ::placeholder { color: var(--tve-color,var(--tcb-local-color-77c5e)) !important; --tve-applied-color: var$(--tve-color,var$(--tcb-local-color-77c5e)) !important; --tcb-applied-color: var$(--tcb-local-color-77c5e) !important; }:not(#tve) #lg-lye6o4pj .tve_lg_regular_input:not(.tcb-excluded-from-group-item):hover { --tve-color: var(--tcb-local-color-77c5e) !important; --tve-applied---tve-color: var$(--tcb-local-color-77c5e) !important; }:not(#tve) #lg-lye6o4pj .tve_lg_regular_input:not(.tcb-excluded-from-group-item):hover input, :not(#tve) #lg-lye6o4pj .tve_lg_regular_input:not(.tcb-excluded-from-group-item):hover textarea { border: 1px solid rgb(242, 242, 242) !important; --tve-applied-border: 1px solid rgb(242,242,242) !important; }:not(#tve) #lg-lye6o4pj .tve_lg_regular_input:not(.tcb-excluded-from-group-item) input { padding-right: 15px; padding-left: 15px; }:not(#tve) #lg-lye6o4pj .tve-form-button:hover .tcb-button-link { background-color: var(--tcb-local-color-4d9a4) !important; --tve-applied-background-color: var$(--tcb-local-color-4d9a4) !important; border-bottom: none !important; background-image: none !important; --background-image: none !important; --tve-applied-background-image: none !important; }#lg-lye6o4pj .tve-form-button .tcb-button-link { border-bottom: none; border-radius: 30px; overflow: hidden; background-color: rgb(218, 168, 54) !important; --tve-applied-background-color: rgb(218,168,54) !important; padding: 15px 40px !important; --background-color: rgb(218,168,54) !important; }:not(#tve) #lg-lye6o4pj .tve_lg_regular_input:not(.tcb-excluded-from-group-item) { margin-bottom: 0px !important; }[data-css=\"tve-u-1971162bccc\"] { min-width: auto; max-width: 1080px; }[data-css=\"tve-u-191c0a513d3\"] { padding: 80px 40px !important; margin-bottom: 0px !important; }[data-css=\"tve-u-1971162bcda\"] .tcb-button-link { border-radius: 14px; overflow: hidden; border-top: none; border-right: none; border-bottom: 3px solid rgba(0, 0, 0, 0.14); border-left: none; border-image: initial; letter-spacing: var(--tve-letter-spacing,2px); padding: 18px !important; background-color: var(--tcb-local-color-dffbe) !important; background-image: none !important; }:not(#tve) [data-css=\"tve-u-1971162bcda\"] .tcb-button-link span { font-weight: var(--tve-font-weight,var(--g-bold-weight,bold)); }[data-css=\"tve-u-1971162bcda\"] { --tve-letter-spacing: 2px; --tve-font-weight: var(--g-bold-weight,bold); --tcb-local-color-462a1: rgb(19,114,211); --tcb-local-color-6ba74: rgb(16,97,179); --tcb-local-color-dffbe: var(--tcb-local-color-4d9a4); }:not(#tve) [data-css=\"tve-u-1971162bcda\"]:hover .tcb-button-link { background-image: linear-gradient(rgba(255, 255, 255, 0.08), rgba(255, 255, 255, 0.08)) !important; background-size: auto !important; background-position: 50% 50% !important; background-attachment: scroll !important; background-repeat: no-repeat !important; background-color: var(--tcb-local-color-dffbe) !important; border-bottom: 3px solid rgba(0, 0, 0, 0.12) !important; }[data-css=\"tve-u-1971162bcda\"] .tcb-button-link::after { background-color: var(--tcb-local-color-dffbe) !important; background-attachment: scroll !important; background-image: linear-gradient(rgba(255, 255, 255, 0.08), rgba(255, 255, 255, 0.08)) !important; background-position: 50% 50% !important; background-repeat: no-repeat !important; background-size: auto !important; }[data-css=\"tve-u-1971162bccd\"] { --tcb-local-color-bcd13: var(--tcb-local-color-4d9a4); --form-color: --tcb-skin-color-0; float: none; margin-left: auto !important; margin-right: auto !important; max-width: 700px !important; background-color: transparent !important; --tve-applied-background-color: transparent !important; --tcb-local-color-4d9a4: var(--tcb-skin-color-0) !important; --tcb-local-color-77c5e: rgba(1,1,142,0.5) !important; }:not(#tve) [data-css=\"tve-u-1971162bcdb\"] { font-size: 14px !important; }[data-css=\"tve-u-1971162bcce\"] { max-width: 50%; }}@media (max-width: 1023px){[data-css=\"tve-u-1971162bccc\"] { max-width: 671px; }[data-css=\"tve-u-191c0a513d3\"] { padding-top: 40px !important; padding-bottom: 40px !important; }}@media (max-width: 767px){:not(#tve) #lg-lye6o4pj .tve_lg_regular_input:not(.tcb-excluded-from-group-item) input, :not(#tve) #lg-lye6o4pj .tve_lg_regular_input:not(.tcb-excluded-from-group-item) textarea { padding: 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